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Frequently Asked Questions
We are a wellness-focused brand dedicated to transforming pet care into a bonding experience. Our mission is to provide innovative grooming and calming solutions that make life easier for you and stress-free for your pets. We believe grooming should be a moment of connection, not anxiety.
While our team is distributed globally, we operate as an international online retailer. We ship our curated wellness products directly from our manufacturing partners to pet owners all over the world.
es! We are proud to offer Worldwide Shipping. Whether you are in the US, Europe, Australia, or beyond, we can deliver Pethacks products to your doorstep.
We offer Free Standard Shipping on all orders over $50 USD. For orders under this amount, a flat shipping rate will be calculated at checkout based on your location.
USA, Canada, UK, Australia: 2-7 business days.
Europe: 3-10 business days.
Rest of the World: 7–14 business days.
Note: This time is included in the order processing before shipment.
Once your order is dispatched, you will receive a shipping confirmation email containing your Tracking Number. You can use this number on our "Track Your Order" page to see exactly where your package is.
All prices on our store are displayed in USD (United States Dollars). If you are paying with a non-USD credit card, your bank will automatically convert the transaction to your local currency at their current exchange rate.
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay.
Your security is our priority. Our store is built on a secure e-commerce platform and uses SSL encryption to ensure that your personal and payment details are 100% protected. We do not store your credit card information.
We offer a 30-Day Happiness Guarantee. If you receive a defective item or if the product arrives damaged, please contact us to this email: danny@pethacks.co within 30 days of receiving your order.
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For sanitary and health reasons, we cannot accept returns on grooming items (such as brushes, toothbrushes, or vacuums) that have been used on a pet, unless there is a technical defect. If the item is unused and in its original packaging, we are happy to process a return.
We are so sorry! Please email us immediately at danny@pethacks.co with your order number and a photo/video of the issue. We will arrange a free replacement for you right away.
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